Quicksure - C'mon guys your service sucks!!

I lodged a claim with Quicksure on 23 February 2015 . My i-pad needed a screen replacement. The i-pad was sent to Cellular Boutique for the replacement. I only received my i-pad back from them on 21 April 2015 and was informed that they were waiting for parts to be imported. I immediately informed Quicksure about the problems with my unit and after much to and fro, on 6 May Cellular Boutique compiled and forwarded a BER report to Quicksure. On 7 May I was told that Quicksure had received the report and were awaiting the replacement quotation from Cellular Boutique. It is now 6 days later and I still have not gotten an answer as to when I will be receiving my new i-pad. PLEASE Quicksure I have been without my i-pad since February!!!