Quicksure Bad service

I was in a bike accident Friday (12/02/16) afternoon, called my Quicksure hot line as supp****, this number kept on dropping. Thinking there could be something wrong with my phone I tried using a different one with no luck. After arranging my own pickup and having to pay for it I managed to get my bike home. I call the Quicksure call centre informing them about my accident. They informed me that they are unable to assist and will log a call for someone to call me back on Monday. As I was unable to move a round due to my bike being down I had to pay a friend to use his car. Again cost out of my own pocked. \On top of this I still have to pay access\". Why do I pay incurrence. It now Monday 12h44 and no one has made contact .. What a joke .. I'm in the process of escalating this Mutual & Federal Insurance Company Limited. <br> <br> I'm prepared to pay more at another insure for better service.. Quicksure your quick to debit my account, this same service servicing me would be nice .. <br> <br> Riyaan <br> "