CG
Chantel G

1 reviews | Active since Apr 2014

23 Feb 2015, 15:30

Poor Service from Amanda Ras

I have logged a claim and our claim was appointed to her, she did not bother to respond to me nor my broker, when I tried calling her, she was very abrupt, short and not helpful at all. She does not respond back to emails and after tried calling her numerous of times for some feedback on our claim, he phone was either engage or her mailbox is so full that you can not leave messages. Surely not the type of service I would ever want to experience from Quicksure again - one of her fellow colleagues were so kind to enough to follow up on our claim and safe the day.<br> <br> Amanda if we ever meet again, please let it be on a better note with more prompt replies.

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Replies (1)
Quicksure
Quicksure's reply24 Feb 2015, 09:45
Official
Hello chantel1990,

Thank you for bringing this to our attention.

Please accept my personal apologies for the way you were treated and the obvious lack of service.

I am bringing this to the attention of Amanda's manager, who will no doubt follow the proper procedures.

Anne Downham
Executive Manager
Special Projects