Poor customer service

A close friend of mine has insured his car with Quick sure for some years now.But now Quicksure is playing a delay tactic not to pay.Four weeks ago he had an accident he made a claim and all procedure was followed and documents ware submitted by email as requested.No acknowledgement of receipt from Quicksure,the client had to followup if they have received the <br> documents.To make things worse they hardly answer the phone.Monica is a claims lady that need <br> tobe trained and Sam need to know how to deal will with a client before sale and after sale.