POOR AND PATHETIC SERVICE

On 2015/11/09 I was involved in an accident with a person insured by Quicksure. I assumed that the process will be simple as their insured had apologized. Quicksure seems to me like a company that just interested in quick collection of premiums. I sent this company all relevant documents and have been emailing them since. Each time is same story busy with merits of claim, (insured admitting error doesn't count) . They have to date manipulated their insured to now say he believes he was not at fault even though he signed otherwise. They also state that if their insured admits error, they will NOT cover them?????? Such insurance clauses cause a lot of problems for people. Does this now imply they ask you not to tell the truth? It has been 2 months and they still discussing merits, PATHETIC. How long does it take to investigate a case where your insured admitted an error!!! I really appreciate my insurance company , OUTSURANCE. They can do in 2 days what Quicksure cant in 2 months. They will only respond with comments like \in due course"\"" will be investigated\"" \"" in process\"" etc If you want peace of mind"