Pathetic service from Quicksure

The service at Quicksure is downright disgraceful. For the past close to two months we have been waiting for our car to be booked in to be fixed. We rejected a panel-beater they had offered us because this particular establishment was *****. How on earth does a panel-beater require the access amount before the car is even booked in, leave alone fixed? Taboo much? We then requested that they source us, within their own network, a panel-beater that functions more in the normal standards where a client pays access on collection of the vehicle and if they are satisfied with the job carried out. It has been two weeks since we made that request and we have not heard a single word from them. We have called and emailed and absolutely nothing... Chantel is suddenly always in meetings and the staff who answer are just plain rude. We cannot be treated as though we are second-grade clients whilst we pay these people for the service. If Quicksure is not Sure they can be Quick then they must get a new name and stop lying to us.