No response at all

To be honest I hate having to complain here. <br> I was in an accident a while ago and a gentleman named Breaan helped me at first sorting out the assessor and getting the claim approved. He was great and very quick to respond and I am grateful for his help. They need more like him. My claim was approved in just a few days.<br> <br> Then after he did his part, he then sent all the documents to the relevant people trying to retrieve the funds from the third party seeing as the accident was not my fault. Here is my problem, the documents were sent through on 3 July 2015. I heard nothing back. I then mailed again on 6 July 2015, yet again no response. It is now the 15th of July and I have yet to receive even an email regarding the process or development of the retrieval. ALL I want is to be kept in the loop and not ignored. This is ridiculous, how can you help a client without sending them even an email acknowledging the receipt of documents?? In this wait I mailed Breaan again and he rep**** forwarding my mail to another person who can help me, again nothing!!<br> <br> So Breaan is the only one helping!<br> What is going on??