No Compensation for Damages

I submitted a claim on 02nd March 2013 for vehicle that was ****** and recovered. Assesors came out and evaluated the vehicle but did not record all damages. Authorisation was sent on 28th August 2013, 5 months later whilst all premiums were paid and up to date. The vehicle was ****** and damaged . When authorized I then enquired about additional damages were not recorded.i was then told to take it to panel shop who insisted on excess payment first before repairs to be carried out and was not allowed to take it elsewhere(understood) Whilst waiting for response from quicksure I had the tyres changed at my own cost and then claimed back of which I received 50%. Premiums were increased to R 900 after that claim but other repairs were not sorted out . I had no other option but to source a cheaper insurance which I did. I have still not been compensated . for loss and inconvenience caused. <br> <br> I have been with quicksure for almost 9 years but the service I received from them with regards to this claim was outrageous <br> <br>