help which claim with Quick sure Insurers and getting my car back

<p>I was involved in an accident on the 05th of may 2017 whereby I went into a pothole with the left front wheel of my car. the wheel and mag was not damaged however the steel that connect the wheel to the car got torn in halp. I phoned the insurance and which is Quicksure and my car was towed. I received a confirmation adress of where the car was towed to and went there the following week on wed and the adress which was texed to me was nonexistent. there is no penal beater at the adress I then phoned the insurance and they told me they will check for me the offices are closed. I received and sms the following day saying the policy was cancelled. I phoned the number on the sms and they refered me to Thuli Mtshali saying she is the one who authorised the cancellation and I must call her. I then phoned her and she told me that the car was a write off and the policy has to be cancelled. I asked why and she said there were too many damages on the vehicle and I told her that my claim is only on that steel thing, Im not sure what it is but it might be called the v-arm. The vehicle is a bmw 1series 2006 car which was previously insured by the same company before it was taken over by quick sure which was NNA. I was involved in an accident in 2015 and they gave me the money and told me its a write off. after i got the car to be fixed where I could i then phoned them and asked if it is posible to ensure it again. they agreed and told me to take the car for evaluation at PG glass and they reinstated the policy they have been deducting since then.</p> <p>I was told my Thuli Mtshali that the car is towed to Pretoria SMD and i live in Rustenburg and I have to give them my spare keys and service book and origional vehicle documents as the vehicle is not in the system animore and she wil send someone to me to collect the documents and the keys. I refuse and told her i will seek for advice first then get back to her. she kept calling me daily after that asking me for the documents and even Rica can assist with telephone records and I refused.</p> <p> </p> <p>I then launched a complain with the claims auditor Monique Cretten and she sent me and email explaining to me the deails of my claim and said i need to get a low quotation less than theirs and they will deliver the car to me and to it on a cash basis by paying my penal beater or me direct.</p> <p> </p> <p>I did that and gave them a quote and they Heidi Morton responded that the claim will be finalised in 48 hours. 48hours turned into 3 weeks and in the meantime I phoned them daily and mailed them. I was told my claim was refered to mutual and Federal, then later told that It was refered to Old Mutual. I received feedback that the claim was Reduntant and I asked Heidi Morton what that means telephonically and she said she cannot speak to me on the phone i then sent her mail nd she responded "It means the claim will no longer be entertained (paid) by the insurance. I rep**** to her telling her that she was being rude to me because i was simply asking sas i did not understand the term and I asked her to organise for my car to be released that day and send me a written document that tells me the details. and she agreed</p> <p> </p> <p>Thuli Mtshali then resurfaced and sent me mail saying they are waiting for Mutual and federal to send them the document and my vehicle is stored safely. I told her that I want the car back as it is 2 months now without a car and even todate I am still waiting for my car and the letter. When I phone either they are on lunch or their lines are busy. Please help</p>