Disempowering and anti-consumer claims process

Item: Quicksure
Rating: 1
Author: Tebogo M

My experience with Quicksure has been nothing short of infuriating. After my phone was ****** in a violent incident, I still comp**** with every requirement, submitted all documents promptly, and followed every step in good faith, all while recovering from the trauma. Nearly a month later, I remain without a replacement device, not because of any fault on my part but due to Quicksure’s rigid, bureaucratic processes.

Instead of the straightforward cash payout I clearly requested, I was issued a restrictive “ClaimsCard” that cannot be used online or combined with my own funds in-store. This system traps clients’ money and removes all flexibility to replace essential items.

Insurance should ease recovery, not amplify distress. Quicksure’s approach has been unclear, disempowering, and frankly, anti-consumer.

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Replies (1)

Quicksure's replyOfficial

29 Oct 2025, 10:12

Dear Tebogo, Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you’ve experienced during your claim process. We understand how stressful this situation has been, especially following such an incident. Please note that Quicksure operates under a binder agreement, which means we are required to act within specific service level agreements (SLAs) and guidelines set by our underwriter. These processes are in place to ensure fairness, compliance, and consistency across all claims. That said, your experience matters to us, and we take your concerns seriously. We would like to review your case in more detail to see how we can assist in resolving the matter as swiftly as possible.
The claims consultant will be in contact with you. Once again, we regret any inconvenience caused and appreciate your patience and understanding.

With Steadfast Commitment,

Heidi Morton
Head of Claims

Quicksure's reply29 Oct 2025, 10:12

Official