Disappointing Pathetic Service Received!!!

<p>Good day</p> <p>I had an accident whereby someone rolled their car on mine at work. I lodged the claim imediately(August) till now they have made no attempt to have my car sorted out, but I received an email informing me of price increases. I am the one requesting feedback from them instead of them providing me with feedback</p> <p>Refer below for full details of events:</p> <p>· 08/08/2016<br />Accident occurred<br />Police report done<br />· 10/08/2016<br />Obtained claim forms from Monica Venter<br />Filled claim forms and sent it back<br />· 19/08/2016<br />Called insurance to get feedback as no communication was received.<br />After numerous attempts I finally got hold of Coenie Viljoen<br />He claimed to have sent me an email which I didn't receive, he looked further and found out that the wrong email address was used by (Paul Raubenheimer)<br />The email was resent which required vehicle registration document(which I sent immediately) and damaged quote</p> <p><strong>(and the mail stated if no quote was obtained an assessor will be appointed)</strong><br /> <br />· 24/08/2016<br />Requested feedback from Coenie Viljoen<br />Coenie Viljoen rep**** asking for a quote<br />· 25/08/2016<br />Sent an email to Coenie Viljoen stating I'm in no position to obtain quote since I have no free time, I recommended a panel beater which gave me excellent service before (techno-star)<br /> <br />· 31/08/2016<br />Requested feedback from Coenie Viljoen<br />Coenie Viljoen forwarded the email to Chantel Broodryk<br />She requested driver license, vehicle registration documents, quotes and pictures of damages<br />· 01/09/2016<br />Receives a call from the insurance company(a female), asking to get quotes, I rep**** that I don't have free time and that they should appoint an assessor , she said<br />she will speak to her manager and get back to me<br />She called again saying I need to get quotes since the car is drivable, I explained on a previous claim they appointed me an assessor , and asked what has changed<br />from then to now, she said she will speak to the broker.</p> <p>As you can see the accident occurred at the beginning of August, its now the beginning of the new month September & no progress has been made, accept for the handing over of the case from one person to the next(passing the Buck). Seems like no individual wants to take ownership of this claim. Why is this the case? What happened to their “Passion & Commitment” they claim to have for their clients?</p> <p>Honestly we take on these insurances to have peace of mind if something does have to happen – these insurance guys can handle. Well apparently not so…Previously this company assisted with these quotes. What has changed so drastically that the insured now has to start doing the Insures job??? The email that was sent to me clearly stated <strong>if no quote was obtained an assessor will be appointed!!!</strong> Why is this claim being held on account of ME submitting these quotes?</p> <p>My Fiancé' sent an email of complaint to them on the 01-09-2016,as I was busy at work. I received a call that afternoon from Chantal Broodryk that promised to give me feedback that same afternoon. I received nothing. early this week I sent her an email requesting feedback, I still have not heard from them to date.</p> <p>I am highly disappointed ,Appalled & frustrated with this Company. This is certainly not "Service". I am a guy that loves my car & to be driving my car with a smashed rear infuriates me even more especially has I did not even cause this accident.</p> <p>once they decide to finally sort my car out I will definitely be changing my insurance company. I urge anyone that comes across this company to not even waste a single moment of their precious time to even think about joining them. I will be taking to social media to inform the public of the Pathetic service this company offers...</p> <p> </p> <p>Regards from a very frustrated, disappointed individual</p> <p>Mr Lazarus</p>