Delay claim payout-no response

On the 09-01-2016 hail/rainstorm cause a ground slide that pushed over my side wall, borders me and neighbour. Phone \Quick\"sure on the 11-01-2016, spoke to Chantelle. Claim no. 111283. After 2 weeks assessor came, yes to reasonable, they were busy. Phone \"\"Quick\"\"sure after another week passed by, said that had not received anything from assessor, but not to worry they will keep me up to date and phone me. Waited and waited, phone them again, said received assessor report and it is up for discussion on their board by Monica, but they will phone me back. Never , never phone back. The day that I app**** for insurance, Quicksure accepted my house, wall and all to be assured by them. The wall that was pushed over and broke was not erected at later stage, WHY would I approached Quicksure for a insurance, obvious to be assured against happenings like this. What type of people are working there, are you proud to work for Quicksure, do you have a conscience !"