Claim - Still waiting

I have been with quicksure for some time. My TV was damaged due to power surge. I asked per mail if I must take it to be repaired and then quicksure can refund me or if there is another route they would take.<br> <br> The TV was repaired. Only R630 or so. Now the refund. The problem is not the claim or the refund, but rather the communication. I have sent a few e-mails to Chantel Broodryk and is still waiting for a reply. For every reply I have received so far I had to wait days and days. I have NO idea where I stand with this at the moment.<br> <br> AND, take note that I was in the usa for 5 weeks. I think the claim was logged over 7 weeks ago.<br> <br> Just a reply so I know where I stand. I think that's a very fair request.