RR
Rajeev R

1 reviews | Active since Sept 2013

05 Sept 2016, 15:18

Claim not paid in over 2 months

<p>I put in a claim for my cellphone on 20 June 2016. It has been over 2 months and my claim has not been paid out to me. Quicksure had me insured with Saxum and on 1 August 2016 moved me to mutual and federal. So I called Saxum to find out and they cannot help me. I am insured with quicksure so they need to honour the payment. Quicksure now tells me that they are waiting for funds from Saxum and many clients are waiting for payment. I am the client and dont care about the internal workings of Quicksure, all I want is my payment to fulfil the claim. 20 June - 5 Spetember and no payout. Please sort this out as I dont care what happen internally! Quicksure, you have a duty to your clients. Dont impose your internal issues on your clients. Pay what is due.</p>

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Replies (2)
Quicksure
Quicksure's reply23 Feb 2017, 10:50
Official

Dear RajeevR

Saxum is in a liquidation process. Your claim was however settled and we sincerely apologize for the inconvenience that was caused to you. As the Underwriting Manager we did our utmost best to resolve the matter.

Regards,

The Quicksure Team

RR
Rajeev R's update23 Feb 2017, 14:00
Reviewer Update

This was resolved after a very long time. I suggest that the customer be informed of the internal changes and issue you have as it directly impacts us as customers.