Cancel if your policy is underwritten by them!!!!!!

I’m writing this extremely angered and disgusted, if you are taking out insurance or have any insurance policies PLEASE check who the underwriter of your insurers is. I would also HIGHLY recommend not only relying on the fami****ity of a “well known” company as this has turned out to unfortunately be my mother’s mistake. On August 30th 2023 my mother took possession of a brand new Hyundai Venue a few months later she decided to change the insurer she had initially taken from the dealership this is where she unfortunately and unwittingly went into business with Quicksure Pty Ltd and Old Mutual South Africa Finance through her new insurer Mmela Financial Services

On the night of December 26th 2023 my 23 year old brother stole the keys to this car. My mother was only made aware of this when she received an sms after a missed call alerting her to the car battery being removed/tampered with at around 11 PM from her tracking company. She proceeded to call back and let the agent know her son had ****** the car and requested the car be tracked and retrieved as she had not authorised him to drive the car. This is on record as this call was recorded. She then went to the garage and confirmed that he had indeed taken the car.

Unfortunately the impact alert that tracker received and called about was the moment he passed on as he was hit by another vehicle. The car was completely written off and the insurance cancelled. January 22nd my mother received a call from her insurer Mela informing her that the car would be paid off by the insurer and to await an email. February 1st the instalment was debited as usual prompting her to call, she was met with two extremely RUDE women one telling her the claim was still under review and the other telling her it had been rejected. HOW when they had given instruction to Mela to contact my mother to inform her that the claim had been accepted?! This just speaks to the unpleasant and unprofessional manner Quicksure Pty Ltd conducts business.

They then stalled communication after numerous enquiries regarding this claim. They sent an email today stating they/Old Mutual Finance had decided to reject the claim as my brother only had a learners license. This makes ZERO sense! So by this “logic” had my mother been hijacked instead would she have been expected to first ask the ***** for a drivers license?! The car was ****** and she has made this abundantly clear to the police, the investigators and other parties involved. Not to mention how dishonest and disgusting it is to inform a client of a decision only to backtrack to my knowledge verbal agreements and communication such as the call on January 22nd are LEGALLY binding!!!

We will be leaving this same review on all our social media platforms including a few radio channels, HelloPeter and I will be taking this matter to the ombudsman. I urge EVERYONE reading this to CANCEL ANY policies you have which are underwritten by Quicksure Pty Ltd and Old Mutual South Africa. They are *********, unprofessional and underhanded in their dealings.