BAD BAD SERVICE WE NEED HELP PLS !!

Good morning our Bakkie BT50 Mazda was ****** from the Springs Mall on the 6 February 2018 my husband is working at the mall and he went outside for a smoke and the bakkie was gone. We reported it and tried to activate it with Trucker then they told us there is a problem and they can't help us the customer service dept already closed.So the next day the assesor went to the Mall and had a look at the video taken by the Mall and you can see on it when the bakkie was ******. We told the assesor we phoned trucker they said there is n small amount we need to pay so she must please let us know if this is going to be a problem then we will sort it out, its not even a R1000.We didn't even know there was a problem with the account when we bought the bakkie at Fury Ford in Sondton they made sure the tracker was fitten we even had to wait a day longer before we got the bakkie, they said all was included we newer got a bank account number to pay money in monthly or no debit order for this device so we didn't know there's anything wrong when we goined Quicksure we gave them the proof of the Tracker that was put in the bakkie so we thought everything was fine. The assesor never got back to us so we thought all ok she even said don't warry at the longest 3 weeks then it will be sorted out and we will be able to pay Westbank.BUT now the don' t want to pay out the claim the reason"Policy Endor*****t:Satellite Tracking" so we can't pay Westbank the outstanding amount? And when we phoned tracker and paid the amount they said sorry can't help if the bakkie was ****** already So why can't they help? They can even ask for more money and activate it and we can find the bakkie but you just have to pay pay pay and nobody whants to help.Last month my debit order went threw for Quicksure the broker said if they don't pay out the claim there will be a credit No credit the debit order went threw again.They first told us there will be to claims one for the bakkie and then one for all the goods ****** inside the bakkie No again nothing will be paid out! Please I need help! Claim number: 136299 Policy number: 377274 registration number HKZ091MP Mazda BT-50 D/CAB 2014 4x4 auto