Absolutely terrible service

<p>On Monday i reported that my car had been broken into and need a window replaced </p> <p>insurance gave me a run around before i could a claim logged eventually they logged it i called around 9am and only in the evening my window was replaced after 6pm , the they tell me they dont do tinting that they will inform quicksure to send someone for tinting today its wednesday i am still the one calling the wasting money phone and finding out when will they be here to assist i am driving around with a car that has different shades on the window , i feel as though my husband and i made a big mistake with this insuirance i cant even get hold of a manager a windo repair can take 3 days very dessapointed terrible service what are we paying for policy number 354092 and as for them telling me that the reason they taking long is because there's other people they had to assist ?? so if i have a break down will i have to wait for them to assist other people in order for them to assist me ??</p>