57 days later… (Today)... and Counting

<p>To whom it may concern,</p> <p> </p> <p>This issue starts on 19 September 2016</p> <p>Under Quicksure insurance instruction my bike was sent to a wrong dealership which didn’t even repair bikes.</p> <p>This was eventually relocated to Honda Menlyn only after I inquired and had to explain why I won’t pay a release fee at the wrongfully allocated dealership (I didn’t have a choice in dealership).</p> <p> </p> <p>The assessor phoned me some days later after visiting Honda Menlyn and asked if they can proceed with remedial action under insurance cover and I acknowledged.</p> <p>He said that they will start with ordering parts…</p> <p> </p> <p>57 days later… (Today) I phone the dealership expecting that the repairs will most definitely be close to finish if not completed.</p> <p>Only to find out that absolutely nothing was done and the bike is just standing there at Honda gathering dust in exactly the same state as it was.</p> <p> </p> <p>The lady at Honda informed me that they have continuously sent quotes through to Quicksure with no reply.</p> <p> </p> <p>This is utterly unacceptable. I pay my insurance every month… even whilst quicksure increase the premium without my consent.</p> <p>Surely a follow-up at least from Quicksure’s side during this timeframe… But nothing!!!</p> <p> </p> <p>This issue needs immediate action … No excuses and paperwork.. I’ve sent through everything that was required…..</p> <p> </p> <p>The bike need to be fixed before 15 Dec 2016… and the onus is on Quicksure to achieve that.</p> <p> </p> <p>Else I’ll suffer further financial damage as I’ll need to cancel my December holiday plans (Already paid for)…. Cross country Biking tour with close friends scheduled long ago.</p> <p> </p> <p> </p> <p>I anxiously still await Quicksure’s response</p> <p> </p> <p><br />I prefer emails from now on for track record purposes</p>