1 reviews | Active since Oct 2015
2 WEEKS OF HORRIBLE SERVICE CONTINUES
I HAD A CLAIM FOR A ****** CAR KEY, WHEN SUBMITTING MY CLAIM I GET TOLD THAT THEIR SYSTEM IS OFFLINE. WE MADE THE AGREEMENT WITH THEIR SO CALLED CLAIMS SPECIALIST THAT THE MONEY THAT I HAD PAID FOR THE KEY OUT OF MY OWN POCKET WOULD BE REIMBURSED AND REFLECTING IN MY ACCOUNT BY NO LATER THAN TODAY 01/10/2015... WHEN I CALL TO EN QUIRE WHY THE MONEY IS STILL NOT IN MY ACCOUNT I GET ADVISED THAT IT WILL ONLY BE RELEASED TOMORROW, MEANING I WILL ONLY GET MY MONEY ON SATURDAY. DOES THIS MANAGER NOT HAVE THE CHEEK TO TELL ME THAT THE FACT THAT MY DEBIT ORDER IS GOING TO BOUNCE HAS NOTHING TO DO WITH HER AND IF I HAVE A COMPLAINT I CAN EMAIL IT TO HER AND SHE WILL GIVE IT TO MANAGEMENT.... QUICKSURE'S SYSTEM WAS OFFLINE, I WENT AND TOOK MONEY THAT WAS ALREADY ALLOCATED TO MY CAR INSTALLMENT AND USED IT, NOW MY DEBIT ORDER IS GOING TO BOUNCE... AND THIS SO CALLED 'MANAGER' HAS THE CHEEK TO GO AND TELL ME ITS NOT HER PROBLEM, EVEN THOUGH THIS ARRANGEMENT WAS MADE BY HER 'SPECIALIST'. I HAVE NEVER EVER EVER BEEN SO BLADY UPSET THAT IM GOING TO HAVE TO MAKE ANOTHER PLAN FOR THE MONEY BECAUSE ONCE AGAIN QUICKSURE'S SERVICE IS ABSOLUTELY *******, I AM DEF GOING TO LET EVEYONE KNOW ABOUT THIS
The policy number you have quoted is in the name of Venter, but as we have a claim for car keys registered against this policy, we take it for granted that we are talking about the same matter.
Your Broker informed us on 29/9/2015 that an incorrect quotation was submitted and that you would be paying for the replacement yourself. We were further requested to submit a settlement offer to you, which we have done on 30/9/2015 and the signed document was received by us on the same day.
You do not mention the name of the person that told you that the funds would be in your account on 1/10/2015. Taking into consideration that the signed settlement was received on 30/9/2015, which happened to be our month end, it was humanly impossible to have the funds in your account by the promised date.
The claims technician, dealing with this matter, informed me that he had a call from Mr Venter yesterday afternoon and it was confirmed that the funds would be released this morning.
Anne Downham
Executive Manager
Special Projects
The policy number you have quoted is in the name of Venter, but as we have a claim for car keys registered against this policy, we take it for granted that we are talking about the same matter.
Your Broker informed us on 29/9/2015 that an incorrect quotation was submitted and that you would be paying for the replacement yourself. We were further requested to submit a settlement offer to you, which we have done on 30/9/2015 and the signed document was received by us on the same day.
You do not mention the name of the person that told you that the funds would be in your account on 1/10/2015. Taking into consideration that the signed settlement was received on 30/9/2015, which happened to be our month end, it was humanly impossible to have the funds in your account by the promised date.
The claims technician, dealing with this matter, informed me that he had a call from Mr Venter yesterday afternoon and it was confirmed that the funds would be released this morning.
Anne Downham
Executive Manager
Special Projects