SHOCKING SERVICE, LACK OF CUSTOMER S****S

<p>i used your services , main concern stipulated over and over numerous times to your consultant Nick as well as supervisor Tony was the damages i did not want to get especaially my couches . I was assured over again you would cover this well and use blankets ect . My 3 seater was damaged ! you could not get it through the door of new premises but you got it out the old door , they exactly the same! your answer is unacceptable in me having to tell you of accessabiltiy issues. THERE WAS NO ACCESSABLE ISSUES AS I HAVE NOT HAD A PROBLEM IN HAVING THESE COUCHES IN OR OUT THAT DOOR ! you got them out the door , this is a total lack of preparation on your side , the hoistsshould of been here and not having me wait 2 hours for this .Secondly having me wait 2 hours with this couch outside again to response to your answer , IT IS UNACCEPTABLE you had my couch out there for 2 hours because of your lack of service or preparation . Also these were not covered properly or they would not have been damaged , no blankets were used in the moving of them except on the hoisting only ; and again in response to your answer in hoisting free of charge ,RIGHTLY SO this was lack of competance and service on youur side that if hoisting was the answer you needed to get it done at your cost . My couch is damaged and i accept nothing less than for you to repair it ! i want a call from one of your directos or legal team by end of business tuesday or the matter will be taken legally further where further cost s personal nature will be taken up. i will come to the premises if need be if i do not get this fone call in way further to get my couch repaired</p>