Bad Service and no feedback on complaint

Prior to booking the service I contact the office and queried the negative feedback on social media, I was assured that the issues has been resolved. On 20/10/2017 I used them to relocate. A few days later I noticed that a microwave was dropped, heavily dented- not reported by them. I also missed a brand new Queen Size duvet cover and Duver Inner, both still in original shop packaging. This was reported To Craig on 23/10 via email and again on 24/10, no response received. I was contacted in last week as a courtesy call to rate their service. I referred him back to the emails,, I was assured that someone will give me feedback, still no feedback.