Unresolved matter further aggravated by poor customer service

We have been really struggling for over 5 weeks to obtain feedback on our request to reduce our management fees. The customer service experience engaging with their customer services team is very poor as questions/requests remain unanswered/unresolved, you receive half of the information and no resolution in sight. This results in requests dealt with inefficiently and a very unhappy customer.

Please can a manager intervene and resolve our requests! Please provide feedback on our reduction of management fee request, our outstanding queries and reverse the collection fee raised.