NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Quality Vacation Club (qvc)
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Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
Booking / Points problems at QVC
On 12 February 2026 we did a booking at Baywater Village from 24 April to 1 May 2026 via Quality Vacation club (QVC) (***) by utilising our points (Member No LQVC008765). Shortly after we have done the booking, the government came with those enormous price increases on fuel due to the world crisis and indicated that there will be fuel shortages in certain areas of South Africa. As we have to travel through small towns in the Northern Cape, we contacted petrol stations on the route to Sedgefield and several of them indicated that they experience a shortage. After consultation and having done a few calculations, we realized that this will be an enormous unforeseen expenditure for us and it will not be possible to cover the additional cost. As pensioners with only one income and the possibility that we might have to stay over at places who might not have fuel, we decided to rather cancel the booking and re-book at a later stage. On 23 March 2026 I forwarded email to QVC and requested them to cancel the booking due to the above-mentioned problems. They then came back and indicated that we should pay a penalty of R550. I asked them why we should pay a penalty as we are not the reason for the fuel crises and asked them if we don’t cancel, are they prepared to pay those additional amounts for fuel as well as accommodation / meals if we must stay over. To date, July 2026, they did not respond and still did not even update our points balance. I have done several enquiries, but again with no response from QVC’s side. They did not even inform Baywater Village about the cancellation as we have received email during April from Baywater Village indicating they are looking forward to seeing us there. I then indicated to them that we have cancelled due to this world crisis, and they mentioned that QVC did not inform them, but they will cancel the booking. This is clear that QVC will try to make it as uncomfortable as possible for their members and will rather financialising penalise them while it’s not their “mistake” to cancel. In 2021 during the covid period, we experienced the same problems with QVC. Government changed the school holidays on several occasions and because we have booked in the school holiday, we were forced to change these dates. Booking was done at Ngwenya Lodge. I think, and I’m under correction, the Government moved these dates at 3 or 4 occasions. With each change of dates, QVC forced us to pay penalties. It was something like R750 per cancellation and they also indicated that if we don’t pay, they going to cancel the booking. Not to disappoint our grandchildren, as it was their first visit to the Kruger National Park, we unwillingly, paid those penalties. I’m not at all prepared to pay it now again, because the cancellation is not due to something that happened on our side. QVC should cover these types of cancellations in the yearly levy as their yearly levy increases for the past 10 years are far above the inflation rate. We would like to know why must we pay these penalties caused by a world crisis and why did QVC not update our points so that we could do another booking somewhere else due to the damaged roads in Meiring****rt.
1 reviews | Active since Dec 2019
Booking / Points problems at QVC
On 12 February 2026 we did a booking at Baywater Village from 24 April to 1 May 2026 via Quality Vacation club (QVC) (***) by utilising our points (Member No LQVC008765). Shortly after we have done the booking, the government came with those enormous price increases on fuel due to the world crisis and indicated that there will be fuel shortages in certain areas of South Africa. As we have to travel through small towns in the Northern Cape, we contacted petrol stations on the route to Sedgefield and several of them indicated that they experience a shortage. After consultation and having done a few calculations, we realized that this will be an enormous unforeseen expenditure for us and it will not be possible to cover the additional cost. As pensioners with only one income and the possibility that we might have to stay over at places who might not have fuel, we decided to rather cancel the booking and re-book at a later stage. On 23 March 2026 I forwarded email to QVC and requested them to cancel the booking due to the above-mentioned problems. They then came back and indicated that we should pay a penalty of R550. I asked them why we should pay a penalty as we are not the reason for the fuel crises and asked them if we don’t cancel, are they prepared to pay those additional amounts for fuel as well as accommodation / meals if we must stay over. To date, July 2026, they did not respond and still did not even update our points balance. I have done several enquiries, but again with no response from QVC’s side. They did not even inform Baywater Village about the cancellation as we have received email during April from Baywater Village indicating they are looking forward to seeing us there. I then indicated to them that we have cancelled due to this world crisis, and they mentioned that QVC did not inform them, but they will cancel the booking. This is clear that QVC will try to make it as uncomfortable as possible for their members and will rather financialising penalise them while it’s not their “mistake” to cancel. In 2021 during the covid period, we experienced the same problems with QVC. Government changed the school holidays on several occasions and because we have booked in the school holiday, we were forced to change these dates. Booking was done at Ngwenya Lodge. I think, and I’m under correction, the Government moved these dates at 3 or 4 occasions. With each change of dates, QVC forced us to pay penalties. It was something like R750 per cancellation and they also indicated that if we don’t pay, they going to cancel the booking. Not to disappoint our grandchildren, as it was their first visit to the Kruger National Park, we unwillingly, paid those penalties. I’m not at all prepared to pay it now again, because the cancellation is not due to something that happened on our side. QVC should cover these types of cancellations in the yearly levy as their yearly levy increases for the past 10 years are far above the inflation rate. We would like to know why must we pay these penalties caused by a world crisis and why did QVC not update our points so that we could do another booking somewhere else due to the damaged roads in Meiring****rt.
1 reviews | Active since Jun 2026
From my positive experience : My experience with Quality vacation Club (QVC) has been excellent overall
From my positive experience : My experience with Quality vacation Club (QVC) has been excellent overall. The quality of the resorts exceeded expectations-rooms were spotless well maintained and matched to photos exactly. Booking staff were knowledgeable and responsive,making the whole process smooth. The value for money stands out compared to other vacation clubs I've tried..
1 reviews | Active since Jun 2026
From my positive experience : My experience with Quality vacation Club (QVC) has been excellent overall
From my positive experience : My experience with Quality vacation Club (QVC) has been excellent overall. The quality of the resorts exceeded expectations-rooms were spotless well maintained and matched to photos exactly. Booking staff were knowledgeable and responsive,making the whole process smooth. The value for money stands out compared to other vacation clubs I've tried..
1 reviews | Active since Jul 2017
Quality Vacation Club very poor service.
It is a pity there is not a - rating. We had 80 points with QVC for many years and only notice this year that they have changed our points to 50. On enquiry it seems that they have done it one sided since 2022. In effect we have lost 90 points which they said we can not get it back because we did not pay the levies on that points. Who`s fault was that? Their levies is starting to get absurd with yearly increases. We are pensioners now and can only get bookings at very few places if you are lucky. People should think twice before joining them or buying more points.
1 reviews | Active since Jul 2017
Quality Vacation Club very poor service.
It is a pity there is not a - rating. We had 80 points with QVC for many years and only notice this year that they have changed our points to 50. On enquiry it seems that they have done it one sided since 2022. In effect we have lost 90 points which they said we can not get it back because we did not pay the levies on that points. Who`s fault was that? Their levies is starting to get absurd with yearly increases. We are pensioners now and can only get bookings at very few places if you are lucky. People should think twice before joining them or buying more points.
1 reviews | Active since Apr 2014
Disappointing Experience with Dream Vacations Concierge
I'm writing to express my extreme dissatisfaction with the service I've received from Dream Vacations' concierge team. Despite being a loyal subscriber for years, the quality of service has deteriorated significantly over the past two to three years. The issues are multifaceted: - Emails are often met with arrogant and impolite responses, and it's clear they're not being read thoroughly. - Response times exceed business hours, so they willl reply at 4:45 pm and they close at 5pm, leaving an entire day blank and then only replying at 4:45pm the next day, which is unacceptable. - The team seems to prioritize high-value clients/portfolios, leaving those with lower-profile packages/portfolios to suffer poor service. What's most concerning is the treatment of my parents, who are senior citizens and have been loyal clients for years. They rely on their SASA pension, which is paid out on specific dates in the new month. However, Dream Vacations fails to accommodate these payment dates, resulting in harassment for payments and blocking of online accounts. Despite numerous emails highlighting this issue, the accounts department refuses to make adjustments. The lack of attention to detail and customer care is staggering. I would strongly advise against taking up a membership with Dream Vacations. Until they revamp their customer service approach, I wouldn't recommend them to anyone.
1 reviews | Active since Apr 2014
Disappointing Experience with Dream Vacations Concierge
I'm writing to express my extreme dissatisfaction with the service I've received from Dream Vacations' concierge team. Despite being a loyal subscriber for years, the quality of service has deteriorated significantly over the past two to three years. The issues are multifaceted: - Emails are often met with arrogant and impolite responses, and it's clear they're not being read thoroughly. - Response times exceed business hours, so they willl reply at 4:45 pm and they close at 5pm, leaving an entire day blank and then only replying at 4:45pm the next day, which is unacceptable. - The team seems to prioritize high-value clients/portfolios, leaving those with lower-profile packages/portfolios to suffer poor service. What's most concerning is the treatment of my parents, who are senior citizens and have been loyal clients for years. They rely on their SASA pension, which is paid out on specific dates in the new month. However, Dream Vacations fails to accommodate these payment dates, resulting in harassment for payments and blocking of online accounts. Despite numerous emails highlighting this issue, the accounts department refuses to make adjustments. The lack of attention to detail and customer care is staggering. I would strongly advise against taking up a membership with Dream Vacations. Until they revamp their customer service approach, I wouldn't recommend them to anyone.
1 reviews | Active since Dec 2021
Pathetic service
Disgusted been a long standing customer for over 25 years paying levies each year but can not get any reservations in western cape even tried year in advance to no avail to many members and to little accommodation absolutely pathetic
1 reviews | Active since Dec 2021
Pathetic service
Disgusted been a long standing customer for over 25 years paying levies each year but can not get any reservations in western cape even tried year in advance to no avail to many members and to little accommodation absolutely pathetic
1 reviews | Active since Oct 2025
Dirk
Checking in is a complete nightmare. I stood in line for an hour and 45 minutes to check in. There were seniors with crutches waiting the same time to check in. In previous years we could check in earlier and get your room key when your room was ready. They now only start checking in at 2. After we got our room, our stay was amazing.
1 reviews | Active since Oct 2025
Dirk
Checking in is a complete nightmare. I stood in line for an hour and 45 minutes to check in. There were seniors with crutches waiting the same time to check in. In previous years we could check in earlier and get your room key when your room was ready. They now only start checking in at 2. After we got our room, our stay was amazing.