TOTALLY MESSED UP BOOKING FOR WHICH WE HAD TO PAY EXTRA!!!!!!!!!!!!!!!!!

I have booked our family's end of year vacation through QVC. I have phoned in January 2018 to book for Christmas/New Year at the end of 2018, beginning 2019. I was told that bookings for December was only opening in February/March. When I phoned back in February, I was told there is no availability for December and that I should have phoned in January. After a long struggle for months, I got someone to assist me. My request originally was for a unit anywhere down the SOUTH COAST OF KZN and our very specific request was that it HAD to be SEA FACING!!!

They could not find a SEA FACING unit anywhere on the entire South Coast. SO, after a long struggle, the QVC agent told me that she can try the exchange service where the exchange with another club - she came back telling me that she has found a SEA FACING unit at Suntide Margate from 28 December to 4 January 2019........... BUT........... to get the unit we needed to pay an amount of R1500 odd in as it was an exchange unit. Because we really wanted the sea facing unit, we paid the R1500 immediately and the holiday was secured. We received confirmation thereafter.

Usually there are no unit numbers on the booking (as i was informed by the agent), but I specifically told her i want the unit number on the booking, as it has happened before that we arrived somewhere and got a different unit than booked.

Last week, my mom arrived from Johannesburg and wanted me to google the resort to see what it looked like.

We saw a unit layout plan on the website, so i decided to take out our booking to see if there was a unit number on so we know where in the resort we would be. Upon doing that, the unit number did not correspond with ANY numbers on the site plan.

I then immediately phoned the resort and asked them where the specific unit was at the resort. Only to be told it is .....

- RIGHT AT THE BACK, - ACROSS THE ROAD - FACING A LAGOON (with no ocean visible at all).

They told me there was nothing they could do about it as that is how QVC Booked it and I needed to phone QVC.

I battled to get through t QVC only to find out they have closed for the Festive season!!!!

There is absolutely no way that anyone can be contacted. No call centre, no nothing!!! So basically we are now stuck with a holiday that we had to PAY EXTRA for and we still not getting what we SPECIFICALLY asked for.

With NO-ONE to contact from QVC in any form or way (I even left a message on their Facebook Page with no response), we are now forced to just go to this resort.

We are EXTREMELY unhappy with this and DEMAND QVC to contact us and let us know how they are going to rectify this.

We are booking in this Friday coming. If they refuse to rectify it then we want a refund for the money we paid and we are DEFINITELY going to move to another holiday club (as we were already looking at doing earlier this year).