Shocking service at QVC

We have been members of QVC for the last 18 years. About 3 years ago we sent power of attorney for myself as our account is in my husband's name. Since then each and every time I want to make a booking I am asked for the power of attorney documentation. This is absolute nonsense. QVC need to get their act together and do their admin. The poor tele consultant has to listen to our complaints when it is not her fault.

In addition it is virtually impossible to make a booking unless you have bought into this new type of booking system whereby you have to once again pay into an investment at one resort which is only valid for 8 or so years. We have already paid up on our investment into this trust and are now restricted from making bookings, This is not what we signed up for 18 years ago.