Qvc/Vrs

We have been members of Qvc since the '80s. Resentley because of covid and retrenchments on the mine I lost my income. I promtly contacted Qvc with all nessesary letters stating I have no income. Qvc then offered a plan so as to assist in this. Thankfull for one less worry. Come end of the month Qvc did not honnor the agreement. Every time I'm told some one will contact me. Eventually I got help and was told they would look into the matter. Another tree days later I was contacted by a young man telling me he only received my request that day. Tree monts. I don't accept that and after a heated argument I told him I want notting more to do with Qvc. Now here is the thing. Suddenly I must pay them R19 950.00 or carry on paying R1140.00 and give notice before March 2021. I will then still pay managment fees for another year. Where do Qvc think I must get that amount of money? That's the treatment you get after dillegently paying more than thirty years.