QVC (VRS) ABSOLUTE TOTAL DISREGARD FOR MEMBERS

My husband died on the 25th October 2017 I requested that the account /profile be closed I reminded QVC that my late husband had been attempting to close this profile for some time , however was unsuccessful in doing so as he was informed that he had signed a lifetime contract . He sought legal opinion on this and was informed that it was ******* for QVC to hold him to a lifetime contract. Unfortunately he became too ill to take the matter further I paid the outstanding fees in full for 2018 as I was told they had already been billed in September and could not be prorated I asked for confirmation that the profile had been closed but that I would still be able to use the 30 points I had been forced to purchase plus the 25 points remaining from the previous year At first I was informed that I only had 25 points available. After arguing and pointing out that I had been forced to purchase 30 points for 2018 they agreed that I had 55 points available I then reported being unable to access the online booking site in order to utilize the points I had paid for. I asked that someone please assist in getting my online log in restored. When I request "forgotten password" it tells me that e-mail address I have always used is not recognised. To date no one has responded despite numerous e-mails and correspondence I have tried calling reservations and the estate late department , however there is an answering service saying that they are experiencing technical problems and are unable to answer calls. I do not believe this to be the case. I feel it is something more sinister. Should I not receive a satisfactory response from QVC within 24 hrs I will be seeking legal opinion.