LN
Landi N

1 reviews | Active since Jul 2019

02 Jul 2019, 00:26

QVC Membership Cancellation DRAMA

I've sent several e-mails since May 2018 in trying to cancel our membership with QVC, when we decided to immigrate. We do have paid-up points and just want to give it back to them with no success. Returned emails always say "... note that your correspondence has been reviewed and forwarded to the correct department". Nobody ever came back to me. until I sent an email to every email address I could find on google relating to QVC, then suddenly after a whole year of trying to solve this issue I was sent an email giving me 2 options, which neither options will be considered. I have asked that the stop order/debit order on our account be cancelled with immediate effect on 4 June 2019, QVC have acknowledged the request but come 1 July 2019 still deducted money from our account, I have not been paying the management fees since July 2018, and refuse to do so in future, I have contacted them way before we left SA, trying to sell our point, transfer to someone else, no one was interested, so we said they could have it back. Now all of a sudden I need to pay a cancellation fee of R11750 or pay management fees for another 2 years, THEN only can I cancel my membership. This is ridiculous. I would never ever recommend QVC to ANYBODY EVER in my life. STAY AWAY!!!!!!!! I would rather pay R11750 in legal fees the pay QVC another cent!!

The one star rating does not reflect how I really feel, but had to rate otherwise I could not post a review, if I was able to give a negative rating I would have...

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Replies (1)
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply02 Jul 2019, 09:03
Official
We confirm receipt of your complaint, the contents of which has been noted.
Please note that we are currently investigating your complaint and will revert back to you in due course.

Kind regards
The QVC Team