QVC - lifelong noose around my neck

Having inherited a QVC portfolio from my late father around 15 years ago, I now find myself stuck with a financial burden I cant get rid of. I have paid the soaring annual fees for all these years, had a few great escapes and never complained when I lost points. For the first time I found myself in an unfortunate financial position within the last year. I approached QVC openly and requested to cancel my portfolio, after months of unsuccessful attempts to sell it. My request was 'escalated' to management almost 6 months ago. After numerous follow ups its become clear there is no intention of assisting me. I cant sell the potrfolio. I dont have over R10 000 for the annual fees. And they refuse to cancel my membership (which is already a financial loss for me!) - so I sit with debt I cannot get rid of. How is this treating customers fairly?!?!