QVC Contract Cancellation

Hello Peter

I am tired of waiting for a response. below is an email chain between me and QVC. All I want is to cancel my membership. I haven't enjoyed this contract at all for over 9 years now. I haven't used a single point.

I have been told that cancellation is impossible. My latest QVC reference code is: me-107141

Thank you Tshepo

______________________________________________________________________________________________________ Hi

Please close and cancel my membership.

Regards Tshepo ______________________________________________________________________________________________________ From: Majoe, Tshepo T Sent: Thursday, August 02, 2018 7:54 AM To: ********** Subject: RE: QVC 59166 ]UNVS-63260 ][MAJOE

Hi

I received a call that requested that I explain how my I am unable to afford to pay QVC and It has been quite and emotional time for me.

On the 30th of December 2017 my aunt passed away and since then my finances have changed, thus the need to focus my finances toward her life responsibilities out of love respect and honour towards her.

I am sincerely requesting once more as previously pleaded more whole hearted to kindly cancel my QVC membership.

Regards Tshepo ______________________________________________________________________________________________________ From: Majoe, Tshepo T Sent: Monday, July 16, 2018 2:54 PM To: ********** ********** Subject: RE: QVC 59166 ]UNVS-63260 ][MAJOE

Good day

I have responded to the email below last week. My email response has been attached. Can I kindly receive confirmation that my membership has been cancelled.

Regards Tshepo ______________________________________________________________________________________________________ From: ********** ********** Sent: Thursday, July 12, 2018 1:59 PM To: Majoe, Tshepo T ********** Subject: QVC 59166 ]UNVS-63260 ][MAJOE

Good day Mr. Majoe,

Thank you for your correspondence, we confirm receipt thereof.

Kindly be advised that we are more than willing to assist you with your request but in order to do so we require more information as to what has changed financially since inception. We note that you mention that you would like to cancel due to financial constraints, please elaborate?

Should you have any further enquiries, please feel free to contact us.

Have a great day further.

Kind Regards,

Shannon Coutts Please note that all correspondence is dealt with from our central correspondence office and it may therefore mean that a different consultant will respond to your future enquiry, so as to expedite a response. Has your contact information changed? Please notify us of any changes to your personal details. Email ********** Would you prefer to receive your statements via email? Please notify us of your preference. Email ********** Visit the club website, register, log in and book online in the comfort of your own home or office. Alternatively, for exchanges please visit DAE at www.daelive.com and for rental options please visit TradeUnipoint at www.tradeunipoint.com. KINDLY REMEMBER TO PUT YOUR MEMBERSHIP NUMBER ON ALL CORRESPONDENCE TO US. Yours sincerely, ______________________________________________________________________________________________________ From: Majoe, Tshepo T [ ********** ] Date: Wed, Jul 11 04:20 Subject: RE: QVC 59166 ]UNVS-63260 ][MAJOE To: ********** Hi

Thank you for highlighting the option below. However a have made peace with my decision to forfeit all of my points and wish to no longer be a member of QVC. My heart is just not in it anymore. The cancellation of my contract would be overall beneficial for me.

I kindly request this with a deeply humbled heart.

Regards ______________________________________________________________________________________________________ From: ********** ********** Sent: 10 July 2018 09:09 AM To: Majoe, Tshepo T ********** Subject: QVC 59166 ]UNVS-63260 ][MAJOE

Good day Mr. Majoe, Thank you for your correspondence, we confirm receipt thereof. Kindly be advised that we value you as a member and would like to assist you in having the full benefit of your portfolio. Please note that we do have various options for our member to make use of and you assist with the affordability aspect. You are affiliated to Trade Unipoint, which gives you, the member, the option to make some money back from your points to help you pay your management fees. This entails making popular bookings at our Reservations department using your club units and then placing it in Trade Unipoints rental pool. The price for the bookings can be decided by yourself, however, Trade Unipoint will advise you on a recommended price for this booking. Once the booking is occupied, you will then receive 80% of the profit made and 20% is taken by Trade Unipoint for their services. It should be noted that if you decide to use this option we cannot guarantee that your week will be rented out through Trade Unipoint. Please also take note that your account should be in good standing to make use of this option. Their contact details are: www.tradeunipoint.com Tel: +27 (0) 12 ********** Fax: +27 (0) ********** 41 You do also have the option to resell the points as the purchase price has been settled. Please be advised that should you wish to sell your portfolio, you can do so by selling it in your own private capacity or you can transfer it to a friend or family member. You can also contact an affiliated reselling company who can assist in possible reselling of your portfolio. Unibroker - Tel: ********** / ********** Should you have any further enquiries, please feel free to contact us. Have a great day further. Kind Regards, Shannon Coutts Please note that all correspondence is dealt with from our central correspondence office and it may therefore mean that a different consultant will respond to your future enquiry, so as to expedite a response. Has your contact information changed? Please notify us of any changes to your personal details. Email ********** Would you prefer to receive your statements via email? Please notify us of your preference. Email ********** Visit the club website, register, log in and book online in the comfort of your own home or office. Alternatively, for exchanges please visit DAE at www.daelive.com and for rental options please visit TradeUnipoint at www.tradeunipoint.com. KINDLY REMEMBER TO PUT YOUR MEMBERSHIP NUMBER ON ALL CORRESPONDENCE TO US. Yours sincerely, ______________________________________________________________________________________________________ From: Majoe, Tshepo T [ ********** ] Date: Sun, Jul 08 08:25 Subject: RE: QVC 59166 ]UNVS-63260 ][MAJOE To: ********** Hi Shannon

Currently I’m at point in life where I have to focus my finances on essential matters. Realizing that I don’t have time to take advantage of my QVC membership, it has become unnecessary. I have tried selling my membership as advised by a number of consultants but it has been unsuccessful at every attempt. I was also advised that I wouldn’t make a profit or even break even since the point are worth much less than what I bought them for.

The financial circumstances of my life changed drastically.

My immediate responsibility is to my family that I’ve been struggling to provide for as a result of this I have focus my finances. For the sake of sustaining my loved ones, my membership fee can go a long way directed to them.

Thank you

______________________________________________________________________________________________________ From: ********** ********** Sent: Saturday, July 07, 2018 9:49 AM To: Majoe, Tshepo T ********** Subject: QVC 59166 ]UNVS-63260 ][MAJOE

Good day,

Thank you for your correspondence, we confirm receipt thereof.

Kindly be advised that we value you as member and would like to assist your with your portfolio. Please note that we have adopted new procedures and in order for us to assist you we require more information as to why you no longer wish to make use of the file. What has changed since inception? Why have you never made use of the product? This information will allow us to better our product for future encounters and we will be able to come to an amicable solution.

Should you have any further enquiries, please feel free to contact us.

Have a great day further.

Kind Regards,

Shannon Coutts Please note that all correspondence is dealt with from our central correspondence office and it may therefore mean that a different consultant will respond to your future enquiry, so as to expedite a response. Has your contact information changed? Please notify us of any changes to your personal details. Email ********** Would you prefer to receive your statements via email? Please notify us of your preference. Email ********** Visit the club website, register, log in and book online in the comfort of your own home or office. Alternatively, for exchanges please visit DAE at www.daelive.com and for rental options please visit TradeUnipoint at www.tradeunipoint.com. KINDLY REMEMBER TO PUT YOUR MEMBERSHIP NUMBER ON ALL CORRESPONDENCE TO US. Yours sincerely, ______________________________________________________________________________________________________ From: Majoe, Tshepo T [ ********** ] Date: Fri, Jul 06 13:52 Subject: Cancelation of contract To: ********** ********** Good day

I would like to advise the I hereby cancel my contract with QVC. My contract member number is 59166. I relinquish all of my points.

I have been advised that cancellation can only happen in this manner, therefore kindly consider that I have paid for my membership consistently and have not booked a vacation under it.

I would also kind request that my cancellation to be as prompt as possible.

Thank you