QVC Cancellation of membership / Debit order

I submitted our cancellation request on the 05 Jun 2019. The reason for cancelling was my sheer unhappiness at never being able to utilise the resort portfolio as there was never any availability. To illustrate this our last booking was in 2017! The basis of a contract are that both parties must uphold obligations and on QVC's part I am constantly disappointed at never being able to get bookings. It is also unreasonable to expect me to book my holidays months in advance as situations change. My email of cancellation was acknowledged by Franscois Thiart on the 06 June 2019. He mentioned in his email that he has forwarded my query onto the cancellations portfolio and that someone will contact me. I was looking forward to achieving finality on this 5 year nightmare ....disappointingly however I have not been contacted/ emailed and another debit has gone off our account. Please find my correspondence and request below:

From: *** [mailto:***] Sent: 06 June 2019 01:06 PM To: Vandeyar, D. (Deshree) <***> Subject: QVC55868 ]UNVS-57149 ][VAN DEYAR

Good day Mr/s .Vandeyar, Thank you for your correspondence, we confirm receipt thereof. Kindly be advised that we have forwarded your query to the relevant department for cancellation of the portfolio and a consultant will be in contact with you soonest. Have a great day further. Please be as kind as to rate the service you received today, by email or fax, in order for me to improve on my client services delivery. Kind Regards,

Francois Thiart Please note that all correspondence is dealt with from our central correspondence office and it may therefore mean that a different consultant will respond to your future enquiry, so as to expedite a response. Has your contact information changed? Please notify us of any changes to your personal details. Email *** Would you prefer to receive your statements via email? Please notify us of your preference. Email *** Visit the club website, register, log in and book online in the comfort of your own home or office. Alternatively, for exchanges please visit DAE at www.daelive.com and for rental options please visit TradeUnipoint at www.tradeunipoint.com. KINDLY REMEMBER TO PUT YOUR MEMBERSHIP NUMBER ON ALL CORRESPONDENCE TO US. Yours sincerely, ________________________________________ From: Vandeyar, D. (Deshree) [ *** ] Date: Wed, Jun 05 11:35 Subject: QVC membership 55868 To: *** Good day QVC management,

We signed a contract that obligates an exorbitant monthly payment from ourselves with the promise of having access to a range of SA resorts through the year. Our expectations have not been met in that its been well over 5 years and we have had limited usuage due to your resorts availability. The holiday memberships does not suit our needs, It has been well over 5 years and we are not happy and need to terminate the contract.

Our last usage was in 2017 due to us not being able to get accommodation whenever we attempt a booking. Kindly submit a copy of our contract that will be read in conjunction with TCF compliance experts and my legal team.

In the interim we expect that you cancel with immediate effect and stop all further debit orders. We request that this matter is actioned within the next seven days.

We look forward to your urgent response.

Kind regards