TJ
Trevor J

1 reviews | Active since Oct 2020

07 Oct 2020, 18:39

QVC cancelation

QVC perpetual contract cancellation - QVC refuse to cancel even with CPA law being applicable. I bought over 100 points last century. Each year the yearly fees have progressively increase. First 5 to 10 years it was very good and useful. At 12 years I had not used it in the last 2 years as each time I wanted to they did not have rooms where I wanted. So I asked them to do the buy back promise expecting yo get my R60,00p.00 back instead of the R150,000 they valued it as. QVC comes back with no the promise is no longer valid as I needed to inform them at 10 years that I wanted the buy back. IE go back on their promise. Anyway I still paid my 2018 yearly fees. In 2019 I informed them I was canceling the deal and would not be using any points they could have them. They came back with ******ionate cancelation fees equal to full years fees over R13,000 to cancel. This I do not have in lump sum and asked them to come up with a “reasonable cancelation fee” But I was definite that it is canceled.

They have then added 2020 fees and got some questionable company to harass me and my wife for collection fees (green flash collection says they are in SA but call from a 044 international exchange)

I have paid their exhaustive cancelation fees And I still get account from them insisting that I pay their 2020 feed and now their 2021 fees.

I keep replying and they are not canceling even though I have paid all the requested in 2019 when I canceled.

So I’m wondering how many others are there with this sort of issue and could we arrange a class action lawsuit against them and their collection agents to include pain & suffering caused by them especially during the lockdown that we have been though with people losing their jobs etc.

0
Replies (1)
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply08 Oct 2020, 08:34
Official
Good Day
We confirm receipt of your Hello Peter complaint.
Please can you forward us your membership number in order for us to investigate your complaint and revert back to you.

Kind regards
The QVC Team