DB
Denise B

1 reviews | Active since Mar 2020

29 Apr 2021, 16:35

Quality Vacation Club

We have been members since 2001, we can never get a vacation of our choice, yesterday was the straw that broke the camel's back, I requested accommodation in Sea Point, Cape Town and was offered a place in Sedgefield, really, this is 4 hours away from Cape Town!!! The resorts listed on their portfolio are not all managed by QVC hence the unavailability of resorts, this I call false advertising. We pay a fortune in annual management fees, for what? The service is non-existent and the list of QVC resorts appears to be getting shorter and shorter. All members should be getting a reduction on annual fees or a get out clause to terminate contracts with them. I would not recommend QVC to anyone, they are only interested in the money and not pleasing their members - I am livid with the limits placed on where and what resorts are available - not worth R500 per annum never mind what they are charging us right now! If I could there would be a minus in front of the star for rating - whoever owns this Organisation, how do you sleep at night? Please remove Quality from your business name it is misleading and totally incorrect, shocking service and a terrible resorts in the most out of the way places!

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Replies (2)
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply03 May 2021, 11:29
Official
Good Day 
We confirm receipt of your Hello Peter complaint.
Please be advised that a consultant is working on your complaint and will revert back to you in due course.
Kind regards
The QVC Team
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply03 May 2021, 11:30
Official
Please be advised that we will require that you forward us your membership number as well as the identity number of the main member to *** in order to further assist.