AA
Angela A
1 reviews | Active since Mar 2018
15 Aug 2019, 10:43
Quality Vacation Club
We made a huge mistake 10 years ago when we bought time share at Quality Vacation Club (VRS). We paid it up 4 years sooner than settlement date. Never missed a subs payment and still when we could not make a week we booked, due to an error in dates - they refused to credit the points , stating we need to give 6 weeks notice of cancellation - we only booked it 3 weeks prior to dates!!! We have managed to successfully use time share 4 times in 10 years. Agents are rude and arrogant
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Replies (3)0
Replies (3)
Quality Vacation Club (qvc)'s replyOfficial
15 Aug 2019, 13:01We conform receipt of your complaint, the contents of which has been duly noted.
We noted from our system that on the 14th August 2019 the club re-instated 21 of your points in respect of the Crystal Springs bookings.
Based on the above, we feel that the club has assisted with your complaint.
Kind regards
The QVC Team
We noted from our system that on the 14th August 2019 the club re-instated 21 of your points in respect of the Crystal Springs bookings.
Based on the above, we feel that the club has assisted with your complaint.
Kind regards
The QVC Team
Quality Vacation Club (qvc)'s reply15 Aug 2019, 13:01
Official
We conform receipt of your complaint, the contents of which has been duly noted.
We noted from our system that on the 14th August 2019 the club re-instated 21 of your points in respect of the Crystal Springs bookings.
Based on the above, we feel that the club has assisted with your complaint.
Kind regards
The QVC Team
We noted from our system that on the 14th August 2019 the club re-instated 21 of your points in respect of the Crystal Springs bookings.
Based on the above, we feel that the club has assisted with your complaint.
Kind regards
The QVC Team
AA
Angela A's updateReviewer Update
15 Aug 2019, 13:57Yes, now you have assisted but initially your staff were very abrupt and kept just hammering on the "cancellation clause" which by the way I could not see on any confirmation.... even after explaining I hadn't book 6 weeks ago. It's no good fixing the problem after the horse has bolted. We won't be using the points in any event as we have opted to never deal with QVC again and cancelled our 10 year old Paid up time share.
AA
Angela A's update15 Aug 2019, 13:57
Reviewer Update
Yes, now you have assisted but initially your staff were very abrupt and kept just hammering on the "cancellation clause" which by the way I could not see on any confirmation.... even after explaining I hadn't book 6 weeks ago. It's no good fixing the problem after the horse has bolted. We won't be using the points in any event as we have opted to never deal with QVC again and cancelled our 10 year old Paid up time share.
Quality Vacation Club (qvc)'s replyOfficial
15 Aug 2019, 14:53Thank you for your response and please be advised, you may not be aware, but if you wish to cancel the portfolio there is a procedure to follow and until such time that the Club has given you written confirmation of cancellation you will remain liable for the agreement and all outstanding payments.
Kind regards
The QVC Team
Kind regards
The QVC Team
Quality Vacation Club (qvc)'s reply15 Aug 2019, 14:53
Official
Thank you for your response and please be advised, you may not be aware, but if you wish to cancel the portfolio there is a procedure to follow and until such time that the Club has given you written confirmation of cancellation you will remain liable for the agreement and all outstanding payments.
Kind regards
The QVC Team
Kind regards
The QVC Team