Poor Agent service and no feedback

I did pay my annual fees, however a amount did not went through due to public holidays in December. QVC did agree to reverse the R585 ollection fee, what normally takes 2 days run into 5, I lost already accommodation at Sondela for November 2023, where to now. The Agents is totally incomplete, and when you request to talk to management, they put you on hold and came back later, we will come back to you. I did fight, and did manage to talk to someone, let's see what's the outcome. Been with QVC for more than 20 years, and the first time that I experience such a poor service.