Pathetic Service!

We have been a member for 14yrs. Every time we contact to book we never get the accommodation we would like to book. And we call well in advance. We have made a booking for this coming weekend over a month ago. When the booking was made we let them know we would like to book at Dikalolo however they told us it was booked but they would try their best to get us accommodation there. They then let his know that there was nothing available so we settled for Little Eden. Today, 4days before we are meant to be heading to this weekend away we get a call to say we cannot use any of the facilities besides the splash pool due to a flood which happened last year. We then ask if we can still do the walk to the water fall and are rep**** to with “I don’t know”. To be fair his is pathetic service! We pay levies every year yet we are rep**** to with things like facilities cannot be used and I don’t know. 1. Why was this not told to us when we booked if the flood happened last year? 2. How do you reply with I don’t know??? 3. Surely these are things you find out and know in order to inform members! 4. Pathetic service! 5. We pay for a service and no service is given!

What will be done to rectify this!?