No support over festive season

I am astounded that a business in the travel industry is unavailable for contact and has no information available in response the changing covid regulations. I fully appreciate that in a normal year staff take leave at this time but this year has been anything but normal. There should be some way of getting information and assistance in an exceptional/emergency situation. Makes me feel like they don’t care about the impact of the pandemic on their clients, as long as your debit order goes through.