BL
Bernice L

1 reviews | Active since Jul 2011

27 Jun 2016, 10:02

No availability

<p>We have been battling to get availability of resorts / areas since the beginning of the year. We phoned QVC in January to book resorts for Feb-March / May and there was no availabilty for the period/area/resorts of our choice and we put our names down on the waiting list. We followed up on a regular basis and and tried to obtain a booking for May during April 2016, when the consultant could only provide us with availability outside our available dates. We contacted QVC again today to try to make a booking for July - August / October and was advised there is no availability and we again put our names on the waiting list.</p> <p> </p> <p>We have been members for the past 16 years and have noted a significant decline in the availability of resorts during our preferred periods. This is extremely frustrating as a member as we have paid our fees in full year on year.</p> <p> </p> <p>We have 11 points expiring at the end of the year and we have made numerous attempts to try and utilise our points to date. We would like to use our points this year and await how QVC proposes to address our complaint.</p>

0
Replies (1)
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply27 Jun 2016, 10:27
Official

We confirm receipt of your complaint, the contents of which has been duly noted.

Please note that we are investigating your complaint and will revert back to you in due course.

Kind regards
The QVC Team