KH
Kevin H

1 reviews | Active since Feb 2014

01 Nov 2016, 14:36

Membership cancellation

<p>Because of the problem that there is never stock available at the resorts you want, I decided in 2015 to try the camping side of QVC and rather book camping trips.</p> <p>I booked my first holiday this year (April 2016) and now want to book another holiday over Easter 2017.</p> <p>I received a quote for 42 points to be used for this holiday. I get 40 for the year, so in theory I will be using my full years allocation for this one long weekend holiday.</p> <p>I decided to call the resort to find out how much it costs if I paid. If I booked directly with the resort, it worked out half my annual QVC management fee. </p> <p>When I queried this with QVC, I got a bunch of legal jargon thrown at me which seems ridiculous. </p> <p>How is it possible (or legal) that you can charge me double what it would cost if I went directly to the resort?</p> <p>Why can I not give these points back to you and cancel my membership to this scheme (with a possible cancellation fee app****)?</p>

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Replies (1)
Quality Vacation Club (qvc)
Quality Vacation Club (qvc)'s reply02 Nov 2016, 08:53
Official

We confirm receipt of your complaint, the contents of which has been duly noted.

Please be advised that we are currently investigating your complaint and will revert back to you as soon as possible.

Kind regards
The QVC Team