*********** booking staff

We made a caravan stand booking with QVC for Christmas at a resort in North West for 4 people. After our booking was finalised, we wanted to add 2 more people for 2 nights on the stand which will then be a total of 6 people. I enquired from Michelle from QVC if there will be any additional costs and if the resort will have a problem if we add 2 more people onto the stand. Michelle from QVC confirmed in writing that there will not be a problem as long as we only use one stand. I again send Michelle and email asking if they CONFIRMED my question with the RESORT. I received an email from Sonia stating that they got confirmation from the resort. When the 2 people arrived, the resort told us that we have to pay extra for them. I showed the lady the email from QVC where they confirmed that they checked with the resort. The resort NEVER received and email from QVC about my enquiry. Since then, I have sent several emails to Sonia without any response. I've requested the contact details of a manager, on which I also did not receive any feedback. My request to them is to pay the money back to me which I had to pay out of my own pocket . The purpose of a company like QVC is to use the points to go on holiday, AND NOT TO PAY CASH for it. We pay a huge levy per year for this!