1 reviews | Active since Feb 2017
********** service and ********* booking cancelation
I made a confirmed reservation through the online booking portal for a 8 sleeper unit at Crystal Springs Resort 2-6 November 2020... I got the guest certificate issued etc... Guests have taken leave from work etc To my complete shock when I logged in this evening I see the booking canceled, no phone call, no email... Just on there own...
What kind of absurd practice is that? For a member that pays huge amounts in fees I'm totally disgusted at this. I expect the booking to be honored or go the legal route for fees incurred due to flight fees and work days taken off based on the confirmation letter. you cannot just decide to change a confirmed booking without informing the member that QVC has decided to cancel it.
We confirm receipt of your Hello Peter complaint.
Please be advised that in order to assist and investigate your complaint we will require that you forward us the membership number and identity number of the main member.
We await your response.
Kind regards
The VRS Team
We confirm receipt of your Hello Peter complaint.
Please be advised that in order to assist and investigate your complaint we will require that you forward us the membership number and identity number of the main member.
We await your response.
Kind regards
The VRS Team
Thank you for your response.
We will investigate and revert back to you.
Kind regards
Thank you for your response.
We will investigate and revert back to you.
Kind regards