******ion, worst service and threats of legal action when complaining

Let me start by saying, when a person complains you receive the following from this company:

“Your Hello Peter complaint as well as the below email will also be brought to the attention of our in-house attorneys.”

I could not believe what I was seeing when VRS (Qvc and LVC) responded to a legitimate complaint I posted. This company threatens their clients with attorneys when they complain, which says enough about their holier than thou attitude. When I confronted them about this they said:

"Please note that we are not threatening you with legal action but merely advise you that your Hello Peter and email received will be handed to our legal department for record purposes."

So why even mention attorneys if it is not a threat?

Anyway,

On the 3rd of July I sent a mail to this company asking them to send me forms to change my credit card details. As usual they did not care to send anything. Now, in August they tried to debit my old CC and payments failed. When I contacted VRS they informed me that they do not have any record of the mail which tells me that someone deleted the email. I provided proof that the mail was sent, I even supp**** them with mail exchange records showing that they accepted and received my email.

Yesterday the collection agents, Green Flash called me to try and threaten me. This, after I have spoken to VRS and tried to resolve the issue. They are now charging me collection fees for the failed transaction which was not my mistake. Easy money for them. BTW, according to Green Flash, the collection fees goes to VRS and not Green Flash. So this makes total sense. Ignore mails and collect thousands per month as “free money” Be aware of the whole VRS club, QVC, LVC and whoever. These people have made multiple mistakes on my account and then always tried to blame me. Every time they messed up I have proven to them that they messed up even to the extend where I had to start legal process against them just to be able to prove that I am not in the wrong. In my opinion their attitude is always the same, “the client is always wrong”.

Beautiful VRS, We as your clients applaud you for the worst service ever.

Send this to your attorneys too. Ask them to issue summons, I have nothing to hide but so much more to spill.