Dissaponted and Highly Inconvenienced

I'm very disappointed with QVC. I booked a holiday in January this year for a weekend away on 25-28 October (9 months in advance) A week and a half before the getaway, I received a call from QVC to say that the Resort was under renovation. I asked for alternatives and the consultant said he would get back to me. 5 days went by and no such feedback was received. After many unsuccessful attempts I eventually did get through on the customer line. A gentleman by the name of Alex Ross, who I must say, was actually pleasant to deal with, gave me the assurance that they would try to remedy the situation and get me an alternative booking during our next visit to Durban during December. It's been almost 2 weeks and I still did not receive the promised call. from Alex or anyone associated with QVC. Strangely enough, a lady from the resort called me the day before we were due to go on holiday. She said they did not receive a notice of cancellation from QVC. When I explained the situation she apologised and mentioned that they did indeed have units available during December, but that QVC would have to contact them to arrange a 'swop out' of some sort. Despite not honouring their commitment to make up for the inconvenience it's been difficult to get through on their line. Disappointing

Shaun Peters