Collection fee *******

<p>My credit card had to be replaced in December 2017 due to theft. I have been charged a “collection fee” previously by QVC’s ******* “collection company” every time for either changing my credit card details or when my credit card unknowingly expired. Knowing how QVC work I knew what was coming my way again. They they my new credit card was issued , I emailed QVC with the new details and asked them to phone me to get my CVO number. The credit card is used for my lefy payments. In the same email I informed QVC of the situation and I even mentioned “Do not charge me your silly collection fee”.</p> <p> </p> <p>QVC only responded later in January 2017 on my email with the message that they will charge a colelction fee. After 30 emails disputing the validity of the practice, I was charged again the ******* collection fee. The collection agent emailed the document to me to change my credit card details and I emailed it back. After a week with no response to ask for my CVO number, I emailed the document again.</p> <p> </p> <p>I got a call from the collection agent this week mentioning that my payment did not go off. I mentioned to her that I have emailed the document more than once after which she responded that they are experiencing email problems and asked me to fax the document. I was hugely surprised today to see that I was charged a collection fee again!!!!!</p> <p> </p> <p>Every other company in South Africa who uses credit cards for debit orders change credit card details for free but not QVC. Every other company in South Africa who uses credit cards for debit orders phone me informing that my credit card is about to expire in 2 weeks’ time and that I need to forward my new details but not QVC.</p> <p> </p> <p>It is difficult as it is to afford these escalating levy costs and now I have to pay for a ******* system? My account is not even in arrears and a “collection fee” is charged! It should have been called an expensive administrative cost!</p> <p> </p> <p>I had enough of this, what a ******* company!</p> <p> </p>