Cancellation on Membership

Hi There <br> <br> My mother is desperate to cancel her membership as she can no longer afford to pay the fees as she is a pensioner.<br> The capital amount has been fully paid up and we have been struggling for months to try to get her membership terminated.<br> The email responses are always automated, with no one ever getting back to her.<br> My mother is on chronic medication, is a pensioner and can no longer afford this product which she has never even had the luxury of ever enjoying due to constant availibility issues.<br> <br> Please, we want this contract terminated as soon as possible. She has already sent an email motivation which was supposed to be sent on to your review team who just never get back to her. You people intentionally want to drag out this process and make it painful for people to get out of.<br> Can someone please get back to me and we do not want to deal with a million different people. I want 1 point of contact to get this matter resolved.<br> <br> The membership number to my mothers contract is LQVC 64687/4/7<br> <br> PLEASE, URGENT assistance is required.