Cancellation of membership

I am still waiting for proper response after nearly 2 months regarding the issue below:<br> <br> My father passed away on 25 June 2014. We are trying to cancel the membership, because my mother who is in her mid 70's will not be able to afford these payments. We emailed all required documents and now they want and expenditure list so that they can decide if the will be able to cancel the membership or not! I did send that as well, but I know what will happen next.<br> <br> They will not be able to cancel the account until all outstanding fees will be paid up. Currently this has been done, but the anniversary date of the contract is beginning of September 2015 and that will forces one to pay almost R20000.<br> <br> The reason why we wanted to cancel the membership is to prevent time and effort from QVC to try and get the premiums from my mother. She is a pensioner who cannot afford this as she needs to use her money on necessities.