Booking process a nightmare and call centre waiting times are ridiculous

Please note, I am extremely dissatisfied with the service from you.

On 24Th January 2019, I called the QVC/VRS centre to enquire about a booking, the waiting time on the call was far too long so I instead sent the email below. I then received an automated response advising to call (0) 12 ********** to complete the reservation or also, a consultant would contact me. I had waited the entire day yesterday and no call was received.

I then decided to call the (0) 12 ********** number at 08:00 am on 25 Janaury 2019 to complete my reservation, the recorded message advised that I was caller 6 in line with a waiting time of 7 minutes. After holding on the call for 45 minutes I had only moved to caller 4 in line. At that rate I would have needed to wait for another 90 minutes before I would be able to talk to a consultant. Do any one of us have that amount of time to be on hold on a call?????? emails are not responded to and all that is received is automated responses.

I have attempted on numerous occasions to create a profile and attempt to make a booking online but this is always unsuccessful.

We as customers and members pay a fair amount in order to be able to use your facilities, however you make it almost impossible to make a booking for accommodation which is paid for by us.

I urgently require a consultant to contact me to complete my reservation and I need to know your escalation process immediately.