Bad service!!!!!

I recently bought 50 extra points from LVC last year Des, paid cash, and extra 35 points in March/April which I paid in full beginning of Aug2018. In May I requested that 25 points needs to be transferred to my daughter, as she actually bought the points in Dec, but we moved out with them and she preferred to have her share of the points. Up to now I have asked numerous times when this will be finalised. In September we were on holiday in KZN, where I signed the transfer agreement with Conrad Jacobsz and Belinda for the 35 points I bought in March /April .I then enquire about a transfer of the 25 points which we arranged in May of 2018. I was assured by Conrad and Belinda that all is sorted out and the transfer was finalised, no paper work for me to sign. Saturday morning, I received a sms from my bank stating that there was a deduction of R1631.06 from VRS. Further investigation and email to Belinda, she confirmed that at present I have 175 points, and that the management fee is for the 175points. I asked her why is the 25 points still on my name, after I was assured that it was done already, she again asked me if we are still moving fwd on the transfer. I almost lost it, and told her that I cannot believe it's still not done. After almost 6 months of constant asking and enquiring, it's still not done. I also had a conversation with Conrad about the management fee, which he told me in September will now be R89p/point management fee, because I have no 150 points. At present I pay R130.48 p/point management fee. This morning I was at your offices in Mooikloof, trying to sort out this situation. After explaining the situation, the consultant phoned Belinda and told him that she requested the paperwork from Unibrokers, and it will take about 7 days for this to be sorted out. I confirmed that I also received this confirmation from her, but at present this situation and empty promises is very frustrating and makes me very angry. I also enquired about the 35 points on when that will be loaded onto my profile. I was informed by the consultant that the points are already loaded with 2019's point, and if I need those points right now, I will have to pay the full management fee of the 35. My question, why have I not been informed by either Conrad or Belinda about this. I was waiting, and constantly requesting when will this be loaded onto my profile. Still nobody bothered to inform me. With the bying of the points in Dec and the points in March /April, I received a call from Hettie,firstly confirming that all paperwork is now finalised, asking to confirm my postal address, and email address. Also wanted to know if they can fwd me the paperwork via post or email. I said email is fine. Still now paperwork received. My frustration with all this promises and constant delays about waiting on headoffice,then this one is sick ect is now driving me crazy. If I was able to sell this points, I will not think twice, but your company told me that if they have to sell this, my management fee needs to be paid up, and they will take 25% commotion fee, which at the end leave me with almost nothing in return. Strange hie much pressure you put on your sales personal to perform selling these points, but comes to customer service, you just pull back your shoulders. If anyone has the ability to give me any answers regarding this situation, I will very much appreciate it. PS: Conrad Jacobsz was recently fired by the company, due to the fact that the manager says this job is not suitable for hom.