NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About QMB And Associates
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Hellopeter has tracked QMB And Associates across 8 reviews. QMB And Associates hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used QMB And Associates? Write a review to help others decide.
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2022
********* PROCESSES - NO CLAIM PAYOUTS
I signed a settlement offer after my vehicle was damaged, I started off with Mobility Insurance I d.t know how they work alognside QMB. I submitted all my documents and signed the settlement offer with the prescribed 21 business days - THE 21 BUSINESS DAYS ENDED 26/09. TODAY IS 07/10. I am busy sending endless *** with no response of honoring of the very settlement they sent me. Now i sent the vehicle for repairs because I didn't believe such a big company would not honor it. My vehicle is stuck, repairs are done. The people that caused the accident hace gone on with their lives while I'm being given the run-around by NAZEERA from QMB & Warren & Kefiloe from Mobility have been of no assistance as someone who claimed through them they just hand you over to get played by the next people
1 reviews | Active since Feb 2022
********* PROCESSES - NO CLAIM PAYOUTS
I signed a settlement offer after my vehicle was damaged, I started off with Mobility Insurance I d.t know how they work alognside QMB. I submitted all my documents and signed the settlement offer with the prescribed 21 business days - THE 21 BUSINESS DAYS ENDED 26/09. TODAY IS 07/10. I am busy sending endless *** with no response of honoring of the very settlement they sent me. Now i sent the vehicle for repairs because I didn't believe such a big company would not honor it. My vehicle is stuck, repairs are done. The people that caused the accident hace gone on with their lives while I'm being given the run-around by NAZEERA from QMB & Warren & Kefiloe from Mobility have been of no assistance as someone who claimed through them they just hand you over to get played by the next people
1 reviews | Active since Jun 2020
Disastrous company
Court ruled in my favour and they have to pay out my damages after a accident by a ABSA ISURANCE LIMITED customer, they delay the process and been 2 weeks waiting after documents was handed in, they do not answer the phone or respond to emails
1 reviews | Active since Jun 2020
Disastrous company
Court ruled in my favour and they have to pay out my damages after a accident by a ABSA ISURANCE LIMITED customer, they delay the process and been 2 weeks waiting after documents was handed in, they do not answer the phone or respond to emails
1 reviews | Active since Mar 2017
Third Complaint – Still No Payment After Almost a Year (Citybug / QMB & Associates)
This is now the third time I am posting about this issue here. I was involved in a Citybug accident on 5 July 2025, where my luggage was damaged and I was also badly injured. I submitted a luggage claim through QMB & Associates and provided all required documents. On 19 March 2026, Nazeera confirmed receipt of my documents (submitted on 16 March) and clearly stated that R6,798 would be paid within 21 working days. To date, no payment has been made. When I follow up, I am told they are “waiting for feedback” with no clear timeline. It is now almost a year since the accident, and I am still chasing a small claim that was already approved. This is unacceptable: A confirmed payment timeline has not been honoured There is no accountability or clear communication The matter involves not just damaged luggage, but also personal injury I am requesting: Immediate payment of R6,798 A confirmed payment date A proper explanation for the delay If this is not resolved urgently, I will escalate the matter further. #Citybug #PoorService #UnpaidClaim #CustomerExperience
1 reviews | Active since Mar 2017
Third Complaint – Still No Payment After Almost a Year (Citybug / QMB & Associates)
This is now the third time I am posting about this issue here. I was involved in a Citybug accident on 5 July 2025, where my luggage was damaged and I was also badly injured. I submitted a luggage claim through QMB & Associates and provided all required documents. On 19 March 2026, Nazeera confirmed receipt of my documents (submitted on 16 March) and clearly stated that R6,798 would be paid within 21 working days. To date, no payment has been made. When I follow up, I am told they are “waiting for feedback” with no clear timeline. It is now almost a year since the accident, and I am still chasing a small claim that was already approved. This is unacceptable: A confirmed payment timeline has not been honoured There is no accountability or clear communication The matter involves not just damaged luggage, but also personal injury I am requesting: Immediate payment of R6,798 A confirmed payment date A proper explanation for the delay If this is not resolved urgently, I will escalate the matter further. #Citybug #PoorService #UnpaidClaim #CustomerExperience
1 reviews | Active since Apr 2026
Excellent Service
I would like to share a brief review regarding the outstanding service I received from James Qhoane. James was instrumental in assisting with my insurance recovery process. The team at QMB truly went above and beyond to ensure that my monies were recovered and, most importantly, that my car was fully repaired. Their professionalism and dedication made a stressful situation much easier to manage. Highly recommended for anyone needing efficient and reliable assistance.
1 reviews | Active since Apr 2026
Excellent Service
I would like to share a brief review regarding the outstanding service I received from James Qhoane. James was instrumental in assisting with my insurance recovery process. The team at QMB truly went above and beyond to ensure that my monies were recovered and, most importantly, that my car was fully repaired. Their professionalism and dedication made a stressful situation much easier to manage. Highly recommended for anyone needing efficient and reliable assistance.
1 reviews | Active since Mar 2017
Complaint
I am reporting a delayed and poorly handled luggage damage claim involving QMB Associates, which was referred to them by TWK Agri Brokers after an accident while travelling with Citybug Shuttle Service. Incident 5 July 2025: I was involved in a Citybug accident travelling from OR Tambo to Nelspruit. I suffered multiple fractures to my spine and ribs, and my suitcase was damaged. Claim registration and early follow-ups August 2025: I began following up with Citybug regarding the damaged suitcase and was referred to TWK Agri Brokers to facilitate the claim. Engagement with QMB Associates 10 November 2025: I submitted all required claim documentation to QMB Associates. 13 November 2025: Ms Nazeera from QMB Associates confirmed that all documentation was in order and that the claim was undergoing validation. Further claim processing 30 January 2026: Ms Nazeera requested a quotation for the damaged suitcase. 11 February 2026: I submitted a quotation after visiting Game Ilanga Mall, where the same suitcase costs R6000. 20 February 2026: Ms Nazeera asked whether the quotation was for three suitcases, which I clarified was not the case. 6 March 2026: I followed up requesting an update, but received no response. Despite complying with all requests and providing all required documentation, there has been no clear update or resolution for this claim. I would appreciate: A clear update on the status of my claim Improved communication Finalisation of the claim without further delays — Sinazo Matyila
1 reviews | Active since Mar 2017
Complaint
I am reporting a delayed and poorly handled luggage damage claim involving QMB Associates, which was referred to them by TWK Agri Brokers after an accident while travelling with Citybug Shuttle Service. Incident 5 July 2025: I was involved in a Citybug accident travelling from OR Tambo to Nelspruit. I suffered multiple fractures to my spine and ribs, and my suitcase was damaged. Claim registration and early follow-ups August 2025: I began following up with Citybug regarding the damaged suitcase and was referred to TWK Agri Brokers to facilitate the claim. Engagement with QMB Associates 10 November 2025: I submitted all required claim documentation to QMB Associates. 13 November 2025: Ms Nazeera from QMB Associates confirmed that all documentation was in order and that the claim was undergoing validation. Further claim processing 30 January 2026: Ms Nazeera requested a quotation for the damaged suitcase. 11 February 2026: I submitted a quotation after visiting Game Ilanga Mall, where the same suitcase costs R6000. 20 February 2026: Ms Nazeera asked whether the quotation was for three suitcases, which I clarified was not the case. 6 March 2026: I followed up requesting an update, but received no response. Despite complying with all requests and providing all required documentation, there has been no clear update or resolution for this claim. I would appreciate: A clear update on the status of my claim Improved communication Finalisation of the claim without further delays — Sinazo Matyila