PATHETIC

Good Afternoon Admin,

I am extremely disappointed with the way my account has been handled.

On 22 August 2025 at 09h50, I received a call from one of your agents regarding a payment arrangement. During that call, we clearly agreed that the first debit order would only take effect in October 2025. Despite this agreement, on 28 August 2025, two unauthorized debits were processed from my account:

R795.00

R1,500.00 (seconds later)

This action directly contradicts the arrangement made and has left me in a financially difficult position. Due to these deductions, I am now unable to pay my rent and other critical obligations for the month.

This situation is not only unacceptable but has caused me significant inconvenience and distress. I therefore require the following without delay:

Immediate reversal/refund of the amounts deducted in error.

Compensation for the inconvenience caused, as my debit orders could not be honored due to your error.

A copy or confirmation of the call recording made to Mr. Sibusiso Williams on 22 August 2025 at 09h50, which will clearly prove the arrangement agreed upon.

I expect urgent resolution and written confirmation of corrective action within 48 hours. Should this matter not be resolved promptly, I will have no choice but to escalate it to the relevant authorities and regulatory bodies.

Kind regards, Mr. Sibusiso Williams Cell: ***

Would you like me to also add a line about reporting the matter to your bank and the Ombudsman for Banking/Financial Services in case they delay or ignore your request? That usually makes companies act faster.

You said: *** ChatGPT said:

Perfect — thanks for sharing your email address.

Here’s the final strict email with your contact details included:

Subject: Urgent: Incorrect Debit Order Deduction & Request for Compensation

Good Afternoon Admin,

I am extremely disappointed with the way my account has been handled.

On 22 August 2025 at 09h50, I received a call from one of your agents regarding a payment arrangement. During that call, we clearly agreed that the first debit order would only take effect in October 2025. Despite this agreement, on 28 August 2025, two unauthorized debits were processed from my account:

R795.00

R1,500.00 (seconds later)

This action directly contradicts the arrangement made and has left me in a financially difficult position. Due to these deductions, I am now unable to pay my rent and other critical obligations for the month.

This situation is not only unacceptable but has caused me significant inconvenience and distress. I therefore require the following without delay:

Immediate reversal/refund of the amounts deducted in error.

Compensation for the inconvenience caused, as my debit orders could not be honored due to your error.

A copy or confirmation of the call recording made to Mr. Sibusiso Williams on 22 August 2025 at 09h50, which will clearly prove the arrangement agreed upon.

I expect urgent resolution and written confirmation of corrective action within 48 hours. Should this matter not be resolved promptly, I will escalate it to the relevant authorities, including my bank, the Ombudsman for Banking Services, and the National Credit Regulator.

Kind regards, Mr. Sibusiso Williams Cell: *** Email: ***